RETURN POLICY

Cancelling Your Order

You can cancel an order at any point before it ships or enters production. Just reach out to us — we’ll review your request and confirm approval right away. If approved, we’ll issue a full refund straight to your original payment method.

Once your order has shipped, cancellation isn’t possible. If it’s already on its way, you’ll need to wait until delivery and then follow our return process instead.

Returning an Item

If you need to return something, start by contacting us within 14 days of receiving your order. We’ll walk you through the next steps — but don’t ship anything yet.

For a return to be accepted, the item must be unused, in the same condition as when you got it, and packed with all original materials — including boxes, labels, tags, and inserts. You’ll also need to provide proof of purchase, like your order confirmation email or receipt.

We don’t accept returns sent directly to manufacturers or third-party facilities. You must get return instructions and the correct address from us first.

Getting Your Refund

Once we receive your returned item, we’ll inspect it carefully. As soon as that’s done, we’ll send you a confirmation email with the status of your return request.

If your return is approved, we’ll issue the refund to the same payment method you used at checkout. Our team processes approved refunds within 7 days — though the time it takes for funds to show up in your account depends on your bank or card issuer.

We won’t charge more than one shipping fee for your return, and we never apply restocking fees to approved returns.

What to Do If Your Refund Is Delayed

If you’ve received our refund confirmation email but haven’t seen the money in your account yet, here’s what to try — in order:

  1. Check your bank or credit card statement for pending or recently posted transactions.
  2. Contact your credit card issuer to ask about typical posting timelines.
  3. Reach out to your bank to confirm whether the refund is held or requires manual release.

If none of those steps resolve it, email us at cs@softglowmind.com. We’ll look into it right away.

Where to Send It

We don’t publish a public return address. Before sending anything back, email cs@softglowmind.com to get your personalized return instructions and the exact address to use. This ensures your package reaches us safely and gets processed without delay.

Still stuck? Email cs@softglowmind.com — we’ll get back to you within 24 hours.