FAQS

SOFTGLOWMIND delivers clarity, speed, and shared accountability — every support action has a defined owner, timeline, and outcome.

Order Tracking & Visibility
SOFTGLOWMIND sends tracking information by email immediately after shipment. The email includes a direct link to the carrier’s website, where you monitor real-time package status.

Order Changes & Corrections
SOFTGLOWMIND processes orders rapidly. Once submitted, orders cannot be altered — no edits to items, quantities, or billing details are possible after placement.

Returns & Refunds
SOFTGLOWMIND accepts returns only for items in original condition: all tags must remain attached, and no visible signs of use may be present. Clearance items are excluded from this policy.

Exchanges
SOFTGLOWMIND does not offer direct exchanges. To receive a different size, color, or style, you must return the original item and place a new order.

Out-of-Stock Items
SOFTGLOWMIND restocks high-demand out-of-stock items within a few weeks. Subscribe via email on the product page to receive automatic notifications when inventory is replenished.

Shipping Address Errors
You may request an address correction only if your order has not yet shipped. SOFTGLOWMIND updates the shipping label at that stage. Once packed or dispatched, no address changes are possible.

Wrong or Faulty Items
You provide written notice to SOFTGLOWMIND within 30 days of receiving your order. Your message must include: your order number, the product name or code, clear photos showing the issue, and a concise description of what is incorrect or defective.

Missed Discount Codes
You contact SOFTGLOWMIND as soon as possible with your order number and the intended promo code. SOFTGLOWMIND evaluates feasibility and applies the discount only if technically and policy-compliant.

Email cs@softglowmind.com with your order number and a clear subject line — we respond to every message with actionable next steps.