PRIVACY POLICY

At SOFTGLOWMIND, your data belongs to you — not us. Everything we do with your personal information is designed around that principle.

How You Control Your Data

You decide when and how your information is used — and you can change that decision at any time.

You may opt out of marketing communications using unsubscribe links in our emails or by contacting us directly. You may also withdraw previously given consent at any time by reaching out to SOFTGLOWMIND.

If you’re located in the European Economic Area (EEA), your personal information is processed in full compliance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

We do not collect personal information from children under age 16 — or the equivalent minimum age established by applicable law in your jurisdiction. If we become aware that such information has been collected, we delete it immediately.

What We Collect & Why

We collect only what’s needed — nothing more.

You provide information when you create an account, place an order, contact support, participate in surveys, or use our website’s interactive features. This includes billing and shipping details, contact information, and payment-related data — all necessary to fulfill your request.

We also collect technical information automatically: IP address, device identifiers, browser type, operating system, usage patterns, diagnostic data, and approximate location derived from IP-based services. This helps us maintain, improve, and secure our services.

How We Keep It Safe

We protect your data with care — not convenience.

We maintain administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or misuse. Security isn’t a feature we add later — it’s built into how we operate.

When & With Whom We Share

We share information only when necessary — never for someone else’s gain.

We work with service providers, business partners, and affiliates who help us deliver orders, process payments, support marketing, or improve customer experience. They receive only the data required to perform their specific function — and they’re contractually prohibited from using it for any other purpose.

We disclose information when legally required — including in response to lawful requests, regulatory obligations, or to protect our rights, customers, or platform integrity.

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction — subject to applicable legal requirements.

How Long We Keep It

We retain your information only as long as needed — no longer.

Your personal information stays with us only for as long as necessary to fulfill the purposes described in this Privacy Statement — unless a longer retention period is required or permitted by applicable law.

What Happens If Things Change

We update our practices — but never without transparency.

We may revise this Privacy Statement to reflect changes in our operations, legal obligations, or industry standards. Any updated version becomes effective when published on https://www.softglowmind.com/. Continued use of our services after publication means you accept the revised terms.

How to Reach Us About Privacy

You have rights — and we make them easy to exercise.

SOFTGLOWMIND responds to valid privacy rights requests within the timeframe required by law — and, where possible, within 30 days of receiving a valid request.

To submit a request, ask questions, or raise concerns about your privacy, contact us at:
cs@softglowmind.com

Your privacy isn’t a policy — it’s our promise. And promises are kept, not just published.